Explore our frequently asked questions...
Without shaming people for their selection of hair products, we felt people may be fed up with putting products in their hair that cause scalp issues, damage hair health, and even create a risk for long-term disease. Being hair product users who were fed up with synthetic products that are generally considered “the industry best”, we created this product for ourselves... but we're proud to share it with you.
Absolutely not. The very reason this product exists is to offer you a replacement for the traditional hair products that are loaded with carcinogens and harmful toxins… All without sacrificing performance for impeccable hair days, every day.
The Wash will:
- Effectively clean your hair and scalp, providing a hygienic experience without stripping your hair and skin of moisture and nutrients like traditional shampoos.
- Create a fresh out of the salon hair day everyday, delivering healthy shine and volume with each use.
- Provide hair and scalp balance by delivering hydration and nourishment that results in a stronger and healthier head of hair.
- Drive circulation and inhibit leading causes of hair loss to support your journey for healthier, fuller hair growth.
Yes, The Wash was designed and engineered with all hair types in mind. However, different hair types require varied frequency in washing.
For fine/thin hair, we recommend starting at 3-4 washes weekly. For thicker and coily hair, we recommend starting at 2 washes weekly.
The botanical, earth-derived, and clinically backed ingredients that we’ve packed into The Wash all work together to drive a wide range of hair and scalp health benefits with each wash.
It’s a superfood for your head, delivering nutrient enrichment that makes your hair stronger and properly hydrated while providing balance and emollience to the skin under your hair – something that’s typically neglected in traditional hair care.
Not exactly, but what makes The Wash so special on your scalp and skin kinda makes it the most incredible choice of cleanser for the rest of your skin too. While the deeply hydrating and balancing benefits are optimized for hair and scalp, your body is sure to fall in love with the soothing and aromatic experience.
Yes, our formula is made with gentle surfactants that make it ideal for color treated hair. However, all hair is different and if you feel after use that The Wash is impacting your color, we recommend you stop using it and contact our team for a seamless resolution.
When we say "Sustainably Crafted," we’re not green-washing. Our dedication to protecting our planet and future generations is at the heart of everything we do.
INGREDIENTS: Earth-based and sustainably sourced, always. No harmful chemicals like phthalates, parabens, sulfates, etc. That's a promise.
MATERIALS: We choose infinitely recyclable aluminum and use a blend of post-consumer recycled, recyclable, and compostable materials.
PARTNERSHIPS AND CARBON OFFSETS: Proudly partnered with 1% for the Planet and working to make all shipments carbon-negative, we're constantly seeking ways to push the limits in corporate responsibility. Read more below!
We're a proud 1% for the Planet Member -- this ensures that 1% of all Highland sales are contributed to environmental non-profits committed to protecting our home. In 2024 alone, we will donate more than $40,000 to fighting the climate crisis at hand. We’re also partners with Route which helps fuel carbon-neutral shipping. We’ve already helped offset more than 65k pounds of carbon emissions to date… We’re always looking for ways to reduce our carbon footprint. For these reasons, we employ aluminum on all of our product packaging and emphasize cardboard shipping materials that are 100% compostable. We’re always committed to educating ourselves on new information and opportunities that will propel us to an even greener future.
Absolutely not. However, we like to joke that our formulations are so clean that even our pets would love them.
We want you to love your purchase, so we back your first Highland purchase on any product with a 100% satisfaction guarantee!
Because our products contain all-natural ingredients and are unconventional by design, we ask that you try the product for at least one week before requesting a return. Still not loving it after a full week of use? Just let us know at team@highland.style and we’ll offer a pre-paid return label and a full refund on your purchase, less the cost of shipping.
This can happen as all major carriers (UPS, USPS, FedEx & DHL) are far from perfect. Please get in touch with us at team@highland.style and provide us with your order number so we can troubleshoot and promptly get a replacement order on its way, if necessary. We’ll get back to you within 24 business hours.
Sometimes USPS can prematurely mark an order as delivered up to 24 hours before it arrives (infuriating, we know). If it still hasn’t shown up by the following day, Please get in touch with us at team@highland.style and provide us with your order number so we can troubleshoot and promptly get a replacement order on its way, if necessary. We’ll get back to you within 24 business hours.
As long as your order hasn’t already shipped, yes. Please quickly reach out to our awesome support team via email at team@highland.style to request updates and we’ll do our very best to accommodate.
As long as your order hasn’t already shipped, yes. Please quickly reach out to our awesome support team via email at team@highland.style to request updates and we’ll do our very best to accommodate.
Shipping processes aren’t always gentle. If your order arrived damaged or there appears to be a defect with your container/product, please contact us at team@highland.style with your order number, a photo of your issue, and a brief description so we can best remedy the problem cited. We’ll get back to you within 24 business hours.
We ship to all 50 US states,surrounding territories, and over300 countries.
Our flat rate shipping timeline is 3-4 business days. Need it sooner? Select expedited shipping at checkout and you'll have it within 1-2 business days.
No problem, our fast and friendly support team is just an email away: team@highland.style. We’ll get back to you within 24 business hours.
Receive 20% off for life on every subscription purchase/delivery, modify (swap product, delay your next delivery, add on an extra product one time, etc. whenever), cancel anytime, and receive some pretty kick-ass benefits and gifts the longer you stay subscribed!
With ease! You can manage your subscription here whenever. Delay your next order, purchase it sooner, or add another product to your subscription whenever you please.
Highland is carried in some of the best salons, barbershops, and boutique stores across the country. Check out our Store Locator for some product in-person at a location near you. Need it sooner? We recommend expediting your order at checkout!
Yes, we are now accepting a limited number of wholesale partnerships. You can apply to join the Highland Pro Family here.
We are based in Boulder, Colorado!S ko Buffs. All of our products are manufactured in the USA using globally sourced materials.
Oh, just you wait ;) We have some really game-changing releases coming up…
100%... it was a mess, but a worthwhile one. Check out our Origin Story here for the full scoop.

Sustainable

Health-Conscious
